LEGAL
Privacy Policy
Effective date: 4/2/2026
This Privacy Policy explains how Bright Nest Sitters collects, uses, shares, and protects information when you visit our website, submit a booking request, or create an account. We are committed to protecting families and children's information.
1. Information We Collect
We may collect information you provide, including:
- Contact information (name, email, phone number)
- Address and care location details
- Booking details and scheduling preferences
- Child-related details (ages, care needs, allergies, medication notes)
- Emergency contact information
- Messages you send through our forms or support channels
2. How We Use Your Information
We use information to:
- Process and coordinate booking requests
- Match families with qualified sitters
- Communicate confirmations and service updates
- Improve safety and service quality
- Maintain records for operations, compliance, and support
- Create and manage accounts (if/when offered)
3. Children's Information
Child-related information is collected solely for care coordination and safety. We limit access to authorized personnel and assigned sitters involved in the booking. We do not sell children's information or use it for advertising.
4. When We Share Information
We may share information:
- With assigned sitters to provide care (only what is needed for the booking)
- With service providers who support operations (e.g., email delivery)
- With insurers or legal authorities if required for claims, safety, or compliance
- When required by law, subpoena, court order, or to protect safety and rights
5. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Communications
We may send transactional emails such as booking confirmations, service notices, and support responses. You may opt out of non-essential communications when available. Transactional communications may still be sent because they are required to operate the service.
7. Cookies & Analytics
We may use cookies and similar technologies for website functionality, performance measurement, and analytics. These tools help us understand how the site is used and improve the user experience.
8. Data Retention
We keep information only as long as needed for legitimate business purposes (such as bookings, safety, recordkeeping, and compliance) and as required by law. When no longer needed, we take reasonable steps to delete or anonymize it.
9. Your Choices & Rights
You may request access to, correction of, or deletion of your personal information, subject to legal or operational requirements. To make a request, contact us at admin@brightnestsitters.com.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Continued use of the site after updates means you accept the revised policy.
11. Contact
If you have any privacy questions, contact us at admin@brightnestsitters.com.